General Terms and Conditions of Use and Sale - DVO Studio
Article 1: Preamble
DVO Studio is a workshop of handmade art objects, using laser engraving and cutting tools, 3D modeling and printing, as well as artisanal drawing and coloring techniques. We offer these objects for sale in several countries via our online store.
Article 2: Acceptance of the Conditions
These general conditions determine the rules and regulations relating to the use of the DVO Studio website, located at https://dvostudio.com.
By accessing this website, we assume that you accept these general conditions. Do not continue to use DVO Studio if you do not accept all the general conditions expressed on this page.
These General Conditions of Sale (GCS) apply to all sales concluded on our website. By placing an order, the customer accepts these GCS without reservation.
Article 3: Cookies
The Website uses cookies to personalize your online experience. By accessing DVO Studio, you have agreed to use the required cookies.
A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store and track information for statistical or marketing purposes to operate our Website. You have the option to accept or decline optional cookies. Some required cookies are necessary for our Website to function. These cookies do not necessarily need your consent as they always work. Please keep in mind that by accepting required cookies, you are also agreeing to third-party cookies, which may be used through services provided by third parties if you use these services on our Website, for example, a video display window provided by third parties and embedded in our Website.
Article 4: Products
We take the greatest care and passion in creating the products offered for sale. These are handmade art objects, described precisely on our site. The photographs and descriptions are as faithful as possible but are not contractual. These objects are the result of artisanal processes, they are therefore by definition all slightly different and cannot, consequently, be "perfect", whether in their production, their final appearance, their materials.
Article 5: Prices
The prices of the products are indicated in euros, all taxes included (TTC), excluding delivery costs. Delivery costs are indicated when ordering. For deliveries outside the European Union, customs fees and local taxes may apply and are the responsibility of the customer.
Article 6: Orders
The customer can place an order online. The order is only validated after acceptance of the General Conditions of Sale and full payment of the price. DVO Studio reserves the right to refuse an order in the event of a previous dispute or non-payment.
Article 7: Payment
Payment is made online by credit card via a secure system or via the PayPal system. Payment must be made at the time of the order, otherwise it will be cancelled.
Article 8: Delivery
The products are delivered to the address indicated by the customer when ordering. Delivery times are indicative and depend on the country of destination, the nature of the stocks, the time required to produce certain objects manufactured "to order". The risks of loss or deterioration are transferred to the customer upon delivery. Once the products have been sent, DVO Studio will provide the customer with tracking and delivery information.
Article 9: Right of Withdrawal
In accordance with current legislation, the customer has 14 days from receipt of the order to exercise their right of withdrawal. Return costs are the responsibility of the customer. Reimbursement will be made within 14 days of receipt of the returned products, provided that they are in perfect condition.
The products must be returned to the following address:
Dominique Vaccaro
Studio DVO
27 rue Aramis
13014 Marseille
FRANCE
Article 10: Warranty
The products are guaranteed against any major defect in appearance, in accordance with the legal provisions in force. The warranty does not cover damage resulting from improper use or use not in accordance with the recommendations.
Article 11: Complaints
Any complaint must be made in writing within 3 days of receipt of the order. DVO Studio undertakes to examine the complaint and respond to it as soon as possible.
Article 12: Intellectual Property
The art objects sold by DVO Studio are protected by copyright. Any unauthorized reproduction or use is strictly prohibited.
Article 13: Personal Data
The information collected during the order is necessary for processing it. In accordance with the "Informatique et Libertés" law, the customer has a right to access and rectify their personal data.
The information collected is as follows:
Buyer's contact details: your name, email address and telephone number.
Buyer's payment information: your billing address and payment information (e.g. your credit card or bank card details, or other payment identifiers, such as PayPal).
Delivery information: your delivery address, name and possibly telephone number.
Article 14: Applicable Law
These General Terms and Conditions are governed by French law. In the event of a dispute, the French courts will have jurisdiction.