Return Policy
Items purchased from DVO Studio can be returned within 14 days of receiving the shipment in most cases. During this period, you can try on the product and examine it as you would if you were purchasing something in a physical store. The product must be in the same condition in which you received it and must not be damaged in any way. You are free to remove the product from its packaging, unless it is sealed.
If you decide to return the items, you must notify us by completing the returns form on our website or by using the withdrawal form template below. You can also notify us that you wish to return your order by emailing us at info@dvostudio.com. Please note that you must return the items within 14 days of notifying us of your return.
Processing Your Return
After receiving your return package, we will inspect the returned items and begin processing your refund. The money will be refunded to the original payment method (used for purchase).
The refund will be issued within 7 days. You will be responsible for the return shipping costs yourself. The cost will be estimated at a maximum of €10.
Non-Returnable Items
The following types of items cannot be returned:
Downloaded files (addons, 3D models, graphic files).
Return Form
If you wish to return your item(s), please complete this form and send it to:
By email: info@dvostudio.com (recommended for faster response)
or by post to:
DVO Studio
Dominique Vaccaro
27 rue Aramis
Ground floor, right door
13014 Marseille
France
I hereby wish to return the following product(s):
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Ordered on: ______________________________, Received on: _____________________________
Customer Name:
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Customer Address:
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Customer Signature and Date:
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